Experience

Sep 2019 to July 2024 | 4 yrs 10 mos | Remote

• Working with the event planning team to determine the technical requirements and specifications for the event, such as audio-visual equipment, lighting, and staging.
• Coordinating with vendors and suppliers to obtain the necessary equipment and services for the event.
• Setting up and testing the AV & event equipment and infrastructure before the event to ensure that it is functioning properly and meeting the needs of the event.
• Operating the equipment during the event, including audio-visual systems, lighting, and other technologies.
• Troubleshooting any technical issues that may arise during the event, and working with the event planning team to find solutions and minimize disruptions.
• Maintaining accurate records and documentation of the technical equipment, services, and costs associated with the event.
• Assessing the effectiveness of the technical setup and equipment used during the event, and making recommendations for improvements and upgrades.

Apr 2019 to Aug 2019 | 5 mos | Hyatt Regency Indianapolis - Indianapolis, Indiana Area

Apr 2019 - Aug 2019 | 5 mos | Indianapolis MAarriott North - Indianapolis, Indiana

Sep 2017 - Jul 2018 | 11 mos | The Westin Indianapolis - Indianapolis, IN

Equipment Operation
•Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.

Customer Service
• Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.

Training/Staff Development
• Assists in training technicians on all floor activities and on hotel and PSAV service expectations.
• Serves as a mentor for new hires.
• Models and reinforces a positive working environment centered around company values.

Operations Management
• Organizes the daily floor activities to ensure the timely setup, refresh, and removal of equipment.
• Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.
• Ensures the equipment sheets are updated and properly completed.
• Works with the team to establish coordinated communications for the management of events.
• Attends venue meetings as needed (example = banquet event orders or pre-event conferences)

Equipment Maintenance
• Performs preventative maintenance on equipment to keep it presentable and in good working condition.
• Leads the team in proper security, storage, transportation, and maintenance of equipment.
• Participates in physical inventory count processes as requested.

Jan 2017 - Sept 2017 | 8 mos | The Westin Indianapolis, Indiana

Equipment Operation

• Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.

Customer Service

• Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
• Be a leader, mentor, and coach for other Technicians on PSAV’s Delivering World Class Service philosophy.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem-solve with equipment and software issues.
• Anticipates equipment challenges and changes in a timely and professional manner.

Systems Knowledge

• Understands company processes, follows procedures and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
• Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Work with clients to finalize invoices.
• As needed, work within PSAV systems and applications

May 2016 - Dec 2016 | 8 mos | The Westin Indianapolis - Indianapolis, IN

Equipment Operation

Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

Strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met and the equipment setup is working properly. Monitors events and checks in on customers throughout the events' duration. Understands and fosters the hotel/client relationship.

Technical Ability

Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem-solve with equipment and software issues. Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

Understands company processes, follows procedures, and completes systems entry and paperwork accurately. Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. Increases revenue by utilizing floor up-selling techniques. Works with clients to finalize invoices. Completes order entries in Navigator, as needed.

Sep 2015 - Apr 2016 | 8 mos | Casa Marina - Key West, Fl

Equipment Operation

• Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.

Customer Service

• Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
• Be a leader, mentor, and coach for other Technicians on PSAV’s Delivering World Class Service philosophy.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem-solve with equipment and software issues.
• Anticipates equipment challenges and changes in a timely and professional manner.

Systems Knowledge

• Understands company processes, follows procedures and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
• Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Work with clients to finalize invoices.
• As needed, work within PSAV systems and applications

Aug 2014 - Jun 2015 | 11 mos | Springfield, Illinois

• Maintained installed av equipment, front office and HVAC as needed.
• Onsite representation for organization, operated house lift, lighting and provided support for events
• Provide any technical support regarding theatrical systems, video systems and box office equipment.

Sep 2013 - Jun 2015 | 1 yr 10 mos | Springfield, Illinois

• Provided sound, light, rigging, and video operations for various in-house and traveling artists.
• Maintained internal and external relationships with clients and vendors.
• Served on the technical upgrade committee for the facility

Aug 2013 - Jun 2015 | 1 yr 11 mos | Springfield, Illinois

• Worked with various production companies both in house and visiting to coordinate communication amongst departments.
• Dealt with various patron complains and challenges with ease and assist ushers in any capacity needed.

Dec 2013 - Jun 2014 | 7 mos | Springfield, Illinois

• Maintained various theatrical equipment I.e. foggers, conventional lights and projectors.
• Responsible for starting, operating and shutting down several automated exhibits.
• Kept a detailed log of work performed, maintenance and service requests.
• Converted several 16mm historic films to digital in conjunction with the state library.
• Participated in various upgrades and special projects for multiple historic sites throughout central Illinois.

May 2013 - Aug 2013 | 4 mos | Petersburg, Illinois

•  Collaborate with the director, production team, and other members of the creative team to design and implement the soundscape for the theater production
• Create and edit sound effects and music to enhance the overall atmosphere and storytelling of the play
• Use a variety of audio equipment and software to record, edit, and mix sound elements
• Ensure that the sound design supports and enhances the visual and dramatic elements of the production
• Work within the constraints of the theater space and technical requirements
• Attend production meetings and rehearsals to stay informed about changes and updates
• Set up and operate sound equipment during performances

Oct 2011 to Jun 2015 | 3 yrs 9 mos | Springfield, Illinois 

• Collaborate with the director, production team, and other members of the creative team to design and implement the soundscape for the theater production
• Create and edit sound effects and music to enhance the overall atmosphere and storytelling of the play
• Use a variety of audio equipment and software to record, edit, and mix sound elements
• Ensure that the sound design supports and enhances the visual and dramatic elements of the production
• Work within the constraints of the theater space and technical requirements
• Attend production meetings and rehearsals to stay informed about changes and updates
• Set up and operate sound equipment during performances